Terms and Conditions
The terms and conditions below in relation to Orders, Delivery and Returns apply specifically to the purchase of Goods made via this website and are incorporated into your contract with Porretta Supplies. In the case of conflict these specific terms and conditions will be the ones to apply to your Contract, so please also read these sections carefully before placing your order.
- A delivery charge will applied based on post code location and will be calculated during Checkout.
- The prices shown include VAT and are in British Pounds Sterling (GBP). All payments are to be made in advance of delivery/service by debit or credit card.
- Standard delivery is up to 10 working days unless otherwise stated within the product description. Delivery times can increase during busy periods. We will do our best to keep you updated with texts/emails informing you of your delivery progress.
- We can deliver to most properties in England and Wales. Where we do not normally deliver to your area, you will be notified and given a full refund.
- You should notify us at the time of the Order of any vehicle access restrictions or issues that may prevent us from safely delivering your Order. A charge may be made to you for non-delivery or re-delivery of your order.
- Our aim is to follow any delivery instructions supplied at the time of placing the Order. However, our delivery service (for all Orders) is to kerbside only. Delivery to anywhere else on the property is at the discretion of the driver making the delivery.
- Deliveries are made Monday to Friday between 8.00 a.m. and 6.00 p.m. We do not offer specific delivery times or dates.
- If you return or cancel your order we will process your refund within 14 days of the day we receive the goods back.
- Where as a result of any handling by you causes a loss of value of any Goods supplied, we may make a deduction from the reimbursement.
- We will refund you on the credit card or debit card used by you to pay.
- If you are not satisfied with your purchase, contact us within 14 days of delivery for a refund. Goods should be returned in original packaging and condition. We will arrange for the collection of the Goods.
- You have the right to cancel your order within 14 days after the Goods have been received. To cancel you must inform us of your decision to cancel by a clear statement via telephone, letter, or e-mail.
- If you cancel your Order we will refund you in full, including any delivery costs you have paid.